Your dashboard shows general and detailed statistics about your customers and customer communication. We also support time-based data statistics. This feature shows you how high or low your traffic is at certain time ranges, helping you to adjust your strategy accordingly.

In your dashboard's overview, you can see clear statistics about your total audience, total messages, and auto-messages.

• Total audiences: This number indicates the number of people who have reached your brand. They include visitors who interact with or chat with you from the website, Messenger or Zalo. The system does not need to collect personal information or contact information to count someone as your audience.
• Total messages: This number indicates the total number of messages you have sent. This includes messages sent manually by the project’s operators and messages sent automatically via chatbots (auto-messages).
• Auto messages: This number indicates the total number of messages sent automatically via chatbots.

The charts show the proportion of new audiences and messages across multiple channels. These charts show data based on the time range you have selected.

Learn how to integrate your channels here: Integrating Messenger and Integrating Zalo. To integrate your website, you must have the Website Widgets module installed.

With Mini CRM, you can create a team to share your work tasks. Admin can add supporters to the project and adjust their permissions for the project.

Learn how to set up your team here.

All operators will use the same shared workspace and will get notifications informing changes made by others in the project.

In a conversation, you can see which operator sends which messages and who that conversation is assigned to. You can also see all the information that other operators have updated, such as customer information, tags, notes, and custom fields value.

If you also have the Website Widgets module and the call widget installed, you can see which operator receives which visitor calls from your website.

With Mini CRM, you can create a team to share your work tasks. Admin can add supporters to the project and adjust their permissions for the project.

Learn how to set up your team here.

All operators will use the same shared workspace and will get notifications informing changes made by others in the project.

In a conversation, you can see which operator sends which messages and who that conversation is assigned to. You can also see all the information that other operators have updated, such as customer information, tags, notes, and custom fields value.

If you also have the Website Widgets module and the call widget installed, you can see which operator receives which visitor calls from your website.

Tired of answering the same queries from your customers over and over again? Do not worry! We have a special feature that allows you to create your FAQ collection.

You can create a set of a question that is asked frequently and its answer. These sets of questions and answers can be sent from your conversations page to your customer in seconds. Create as many FAQ sets as you want and use our FAQ tags system to easily manage your collection.

Learn more about the FAQ collection here.

To see our pricing for each plan and full feature comparison, visit our pricing page.